Refund policy

Return & Refund Policy – Earthy Roots

At Earthy Roots, we take great care in delivering fresh and high-quality products. Since our products are food consumables, we follow a strict return and refund policy to ensure hygiene and safety standards.

Returns

Due to the perishable nature of our products, returns are not accepted once the order is delivered.
In case you receive:
- a damaged product,
- wrong item,
- missing item, or
- expired product,
please contact us within 24 hours of delivery with clear photos/videos of the package and product.

Refunds & Replacements

After verification, we may provide:
- replacement of the product, or
- refund to the original payment method/store credit.
Refunds are usually processed within 5–7 business days after approval.